Our VIP Lounge concept is based on three simple pillars:

Optimized management of resources and material assets
Selected personnel
Operating protocols

Gestión optimizada de recursos y medios materiales

Optimized management of resources & material means

We seek to improve service effectiveness and efficiency. We carefully define objectives, propose innovation, define processes, and assign specific tasks to our staff. We scale and equip our team with material and human resources to improve customer service, participating in a synergy with AENA (National Aeronautical Administration) to achieve the win-win objective for all stakeholders: AENA, passengers, airlines and associated companies, and our WORLD ESSENCE brand.

Selected
personnel

Carefully selected team of detail-oriented professionals with a strong commitment to service. Their high qualifications, combined with specific training in protocol and international relations, allow them to offer impeccable service tailored to the profile of the most demanding passengers. Because in VIP lounges, it’s not just what’s offered that matters, but how it’s offered.

Operating
protocols

Perfectly defined operating systems ensure that every situation is handled efficiently and quickly. Our teams are fully familiar with the procedures, allowing us to maintain a smooth, safe service that meets the highest standards. The result: impeccable passenger service and a VIP experience that lives up to their expectations.

Premium Catering for VIP Lounges

Catering and operational management services with certified quality, expert staff, and international experience.

Since 2008, we’ve been offering carefully curated cuisine and impeccable service led by a team that understands what it means to travel and feel good.